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Soraban

11 days ago

Customer Success Manager

Onsite · Chandler, AZ, US United States

operationsfull-timew21

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AI TL;DR

You will manage customer relationships for various account sizes in Chandler, AZ. Your role focuses on driving engagement, retention, and onboarding for our AI tax workflow platform.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Success Manager at Soraban?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage customer relationships for various account sizes in Chandler, AZ. Your role focuses on driving engagement, retention, and onboarding for our AI tax workflow platform.

Details

  • Chandler, AZ, in-office
  • 3+ years of experience in SaaS Customer Success or Account Management

The work

  • Own a blended portfolio of SMB, Mid-Market, and Enterprise accounts
  • Execute renewal motions and lead commercial conversations
  • Own the onboarding experience for Enterprise accounts
  • Serve as the primary advocate for your customers