SentiLink
7 days ago
Strategic Customer Success Manager
Remote · United States United States
full time
speedrun
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AI TL;DR
You will manage relationships with strategic accounts in the fraud and identity space. Your role involves onboarding clients and providing ongoing support to ensure their success.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Strategic Customer Success Manager at SentiLink?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will manage relationships with strategic accounts in the fraud and identity space. Your role involves onboarding clients and providing ongoing support to ensure their success.
Details
- Remote, must live in the United States
- $160,000/year - $190,000/year base + bonus + equity + benefits
- 7-9 years experience in Fraud and/or Identity space
- Willingness to travel up to 40% of the time
The work
- Own relationships for strategic accounts across banks, credit unions, and fintech customers
- Handle onboarding activities including dashboard training and account setup
- Meet with customers regularly to share performance data and product updates
- Establish business goals with clients and create plans to achieve targets