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Phonely

2 days ago

Technical Customer Success Manager

Onsite · San Francisco, CA, US United States

$100,000–$170,000 / year supportfull-times24

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AI TL;DR

You will manage complex customer deployments and coordinate between teams in San Francisco. This role requires technical fluency and a customer-first mindset.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Technical Customer Success Manager at Phonely?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage complex customer deployments and coordinate between teams in San Francisco. This role requires technical fluency and a customer-first mindset.

Details

  • San Francisco, CA, on-site only
  • $100K–$170K per year
  • 2+ years of experience preferred
  • 0.05%–0.15% equity

The work

  • Own the full lifecycle of customer deployments from kickoff to production
  • Act as the bridge between customers, engineering, and product teams
  • Lead technical onboarding and configure integrations using APIs and webhooks
  • Track adoption metrics and build plans for account health and expansion