Save application

Clutch

7 days ago

Senior Customer Success Manager

Remote · United States United States

full time

speedrun

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Source: speedrun

Never pay or share passwords or codes with an employer. How to spot a fake job

AI TL;DR

You will manage a portfolio of mid-market accounts, focusing on customer onboarding and long-term success. This remote role involves building relationships and driving product adoption for Credit Unions across the U.S.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Senior Customer Success Manager at Clutch?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

Similar roles

Job description

You will manage a portfolio of mid-market accounts, focusing on customer onboarding and long-term success. This remote role involves building relationships and driving product adoption for Credit Unions across the U.S.

Details

  • Remote, US-based candidates only
  • $118,000 - $138,000 salary
  • 5+ years of experience in customer-facing roles, preferably in SaaS or Fintech
  • Willingness to travel up to 15%

The work

  • Take ownership of 12–15 mid-market accounts during onboarding
  • Build relationships with executive sponsors and key contacts
  • Lead executive onboarding and ensure alignment on goals
  • Support adoption of core product capabilities and identify expansion opportunities