SentiLink
7 days ago
Enterprise Customer Success Manager
Remote · United States United States
full time
speedrun
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AI TL;DR
You will manage relationships with enterprise clients in the financial sector while ensuring their success with SentiLink's products. This remote role requires a strong understanding of fraud and customer service.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Enterprise Customer Success Manager at SentiLink?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will manage relationships with enterprise clients in the financial sector while ensuring their success with SentiLink's products. This remote role requires a strong understanding of fraud and customer service.
Details
- Remote, US-based role
- $130,000/year - $160,000/year + bonus + equity + benefits
- 5-7 years experience in Customer Success or Account Management in Financial Services or Fraud
- Willingness to travel up to 40% of the time
The work
- Own relationships for Enterprise accounts across banks, credit unions, and fintech customers
- Handle onboarding activities including dashboard training and account setup
- Meet with customers regularly to share performance data and product updates
- Establish business goals with clients and create plans to achieve targets