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HeyVera GmbH

1 day ago

Senior Customer Success Manager

Remote · Berlin Berlin

customer service

arbeitnow

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AI TL;DR

You will help customers successfully implement and utilize our AI assistant, Vera, while also identifying growth opportunities. This role combines customer support, technical consulting, and sales responsibilities.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Senior Customer Success Manager at HeyVera GmbH?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will help customers successfully implement and utilize our AI assistant, Vera, while also identifying growth opportunities. This role combines customer support, technical consulting, and sales responsibilities.

Details

  • Berlin, remote work available
  • Several years of experience in Customer Success or technical support at a B2B SaaS company
  • Proven sales experience, ideally in upselling existing customers
  • Strong communication skills in German

The work

  • Manage onboarding and support for customers from start to long-term use
  • Set up interfaces with property management software and coordinate technical solutions
  • Identify upsell opportunities and conduct related discussions
  • Build automated workflows for onboarding and support using tools like n8n or ChatGPT