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Venncity

4 days ago

Senior Technical Customer Success Manager

Onsite · Berlin Berlin

customer success

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AI TL;DR

You will manage a key client relationship in Berlin, overseeing onboarding and implementation. Your role involves building tools and training to ensure successful adoption of Venn's platform.

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  1. What would you ship in the first month as Senior Technical Customer Success Manager at Venncity?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will manage a key client relationship in Berlin, overseeing onboarding and implementation. Your role involves building tools and training to ensure successful adoption of Venn's platform.

Details

  • Berlin, work from office
  • 5+ years in customer-facing roles in B2B SaaS
  • Business-fluent German and English (C1 or higher)
  • Willingness to travel regularly within Germany

The work

  • Own the client relationship end to end as the primary point of contact
  • Lead onboarding and implementation with Venn's Product and Engineering teams
  • Build automations and implementation tools for faster onboarding
  • Design and deliver training programs to enhance client self-sufficiency