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Boardwise GmbH

6 days ago

Senior Customer Success Manager – Enterprise & Consulting (m/f/d)

Remote · Berlin Berlin

remotecustomer service

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As a Senior Customer Success Manager, you will guide enterprise customers through implementation and organizational change. This role involves strategic account management and consulting for C-level stakeholders in a remote setting.

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  4. What would you measure in the first two weeks?
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Job description

As a Senior Customer Success Manager, you will guide enterprise customers through implementation and organizational change. This role involves strategic account management and consulting for C-level stakeholders in a remote setting.

Details

  • Remote work, based in Germany
  • Fluent German at C1/C2 level and strong English communication skills
  • Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation

The work

  • Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
  • Lead consulting, implementation, and change projects with complex stakeholder structures
  • Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions
  • Advise customers on governance, meeting preparation, collaboration, and decision-making processes