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commercetools

3 days ago

Senior Customer Success Manager (m/f/x)

Onsite · Berlin Berlin

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arbeitnow

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Source: arbeitnow

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AI TL;DR

You will manage relationships with enterprise customers in Berlin, focusing on their success with commercetools' products. This role involves collaboration with various teams to enhance customer experience and drive growth.

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  1. What would you ship in the first month as Senior Customer Success Manager (m/f/x) at commercetools?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage relationships with enterprise customers in Berlin, focusing on their success with commercetools' products. This role involves collaboration with various teams to enhance customer experience and drive growth.

Details

  • Berlin, work from office
  • 5+ years of experience
  • Fluent in German and English

The work

  • Maximize value from commercetools' architecture for enterprise customers
  • Conduct Strategic Business Reviews to strengthen customer relationships
  • Collaborate with product management to represent customer needs
  • Mentor team members and enhance cross-functional collaboration