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Walkme

6 days ago

Senior Customer Success Manager

Onsite · Berlin Berlin

customer success

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AI TL;DR

Join WalkMe as a Senior Customer Success Manager in Berlin, where you'll support Fortune 1000 clients in maximizing their use of our Digital Adoption Platform. You'll leverage your expertise to enhance customer satisfaction and drive adoption of our technology solutions.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Senior Customer Success Manager at Walkme?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join WalkMe as a Senior Customer Success Manager in Berlin, where you'll support Fortune 1000 clients in maximizing their use of our Digital Adoption Platform. You'll leverage your expertise to enhance customer satisfaction and drive adoption of our technology solutions.

Details

  • Berlin, work from office
  • 5+ years of experience in Enterprise SaaS customer success
  • Fluent in both English and German

The work

  • Act as a trusted advisor for a portfolio of around 10 Fortune 1000 customers
  • Schedule and prepare Executive Business Reviews to increase customer adoption
  • Educate customers on relevant features and industry trends
  • Monitor customer health and identify remediation options before risks escalate