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Fresco

17 days ago

Customer Success Manager

Onsite · San Francisco, CA, US United States

$100,000–$120,000 / year supportfull-timef24

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AI TL;DR

You will support customers in maximizing the value of our estimating software in San Francisco. This role offers a unique opportunity to shape our customer success strategy while working closely with senior leadership.

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  1. What would you ship in the first month as Customer Success Manager at Fresco?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will support customers in maximizing the value of our estimating software in San Francisco. This role offers a unique opportunity to shape our customer success strategy while working closely with senior leadership.

Details

  • San Francisco, CA, in-person
  • $100,000–$120,000 per year
  • Full-time

The work

  • Help customers access the value of the product
  • Shape the customer success playbook
  • Communicate effectively with customers and internal teams
  • Manage customer issues and tickets