plane
Aug 19
Customer Success
Onsite · Canada Canada
go-to-market (gtm)fulltime
ashby
Match & cover letter
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AI TL;DR
You will manage customer accounts from onboarding to renewal, ensuring successful adoption of Plane's platform. This role requires close collaboration with sales, support, and product teams to address customer needs effectively.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Customer Success at plane?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
Five questions are free. The rest are Pro. See Pro
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Job description
You will manage customer accounts from onboarding to renewal, ensuring successful adoption of Plane's platform. This role requires close collaboration with sales, support, and product teams to address customer needs effectively.
Details
- Canada, work from office
- Full-time position
- Experience in customer success or account management preferred
The work
- Own the post-sale relationship for a portfolio of accounts
- Build customized onboarding and adoption plans for each account
- Run health checks on accounts using data and direct conversations
- Collaborate with sales and support to address customer issues