Customer Success Manager

Onsite Toronto, Canada

customer success management

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will manage strategic plans for large customers to ensure they achieve ROI with AlayaCare's software. This role involves building relationships and enhancing customer satisfaction in a hybrid work environment in Toronto.

Details

Toronto, hybrid work model, requires on-site visits
$80,000—$100,000 CAD salary
5+ years in a customer-facing role
3+ years of SaaS experience

The work

Define the client journey and set expectations for key milestones
Establish trusted advisor relationships with customer executives
Manage a healthy client portfolio to achieve best-in-class outcomes
Deliver Quarterly Business Review presentations to clients