Scaled Customer Success Manager

Remote Remote · Remote - Canada: Select locations

cxs - success - amer (sub team)

greenhouse

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Job description

As a Scaled Customer Success Manager at Dropbox, you will enhance customer engagement and drive renewals for mid-market and small business clients. Your role involves analyzing customer signals and executing targeted campaigns to ensure customer success and retention.

Details

Remote - Canada: Select locations
$142,400—$192,600 CAD
4+ years of experience in B2B SaaS Customer Success or related roles

The work

Own adoption, customer health, and renewal readiness across a scaled customer portfolio
Provide focused engagement for a priority group of customers and deliver executive-level updates
Design and execute targeted campaigns to help customers adopt key capabilities and prepare for renewal
Manage shared inbound customer email channels, triaging questions and requests