Customer Success Manager, Canada (Toronto)

Remote Remote · Remote - Canada

csm & renewals

greenhouse

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Job description

You will manage customer relationships and ensure successful onboarding and adoption of the platform. Your role involves collaboration with various teams to enhance customer satisfaction and retention.

Details

Remote - Canada
5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success or support roles
Proficiency with CRM tools such as Salesforce and Jira
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline

The work

Act as the main point of contact for assigned customers, developing strategic relationships
Deliver regular business reviews, communicating ROI and aligning on success metrics
Promote awareness and usage of key platform features and provide ongoing education
Proactively monitor customer health and manage escalations with internal teams