Customer Success Manager

Onsite Montreal, Canada

devs.ai

greenhouse

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Job description

You will manage customer success for strategic accounts at AppDirect in Montreal. Your role involves driving adoption and ensuring customer satisfaction while leveraging existing support infrastructure.

Details

Montreal, Canada, work from office
$92,000—$121,000 CAD salary
4-7 years in customer success or account management
Experience with B2B SaaS companies

The work

Own the full post-sale lifecycle for strategic accounts
Run QBRs and success plans for key customers
Drive net revenue retention through upsells and product adoption
Oversee the support experience by coordinating with internal teams