Senior Customer Success Manager

Remote Remote · Remote, Canada, Remote, United States

customer success

greenhouse

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Job description

You will manage the customer journey for major Enterprise clients, focusing on product adoption and retention. This role involves collaborating with various stakeholders to ensure customer success and satisfaction.

Details

Remote, Canada or United States
4-6 years of Customer Success or Account Management in B2B SaaS
Willingness to travel up to 25% of the time

The work

Own adoption, satisfaction, and retention metrics for Enterprise accounts
Build and execute Customer Success Plans tied to business impact
Lead structured executive business reviews to translate usage into outcomes
Identify and resolve adoption blockers to mitigate risk