Technical Customer Success Manager

Remote Remote · United States

customer successfulltime

ashby

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Job description

You will help customers succeed with our AI recruiting platform by managing demos and onboarding. This role combines technical skills with customer engagement to drive successful outcomes.

Details

Remote, work from anywhere
$100K–$150K base salary
3-8+ years in a customer-facing role in B2B SaaS

The work

Own demos and onboarding for Arbi, Athena, and Aurora
Partner with Sales to align demo strategy with customer needs
Troubleshoot customer issues and support ATS integrations
Monitor customer health signals and identify expansion opportunities