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ElevenLabs

7 days ago

Customer Support Specialist

Remote Remote

full time

speedrun

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Source: speedrun

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AI TL;DR

You will provide customer support for an AI company, resolving issues and ensuring user satisfaction. This fully remote role requires technical expertise and a commitment to high-quality service.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Support Specialist at ElevenLabs?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide customer support for an AI company, resolving issues and ensuring user satisfaction. This fully remote role requires technical expertise and a commitment to high-quality service.

Details

  • Remote work
  • 2-3 years experience in technical customer support
  • Experience in SaaS or high-growth technology company
  • Experience troubleshooting technical issues related to APIs or browser errors

The work

  • Quickly resolve customer support tickets
  • Troubleshoot issues and provide user-friendly solutions
  • Contribute to documentation and help center articles
  • Ensure user-generated content complies with guidelines