Customer Support Specialist - Risk

Remote Remote · San Francisco, CA, New York, NY, Portland, OR, or Remote within United States

support

greenhouse

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Job description

You will manage customer interactions related to risk and compliance at Mercury. This role focuses on providing clear support while collaborating with various internal Risk teams.

Details

Remote within the United States
$53,100—$71,600 USD based on location
2+ years of experience in customer operations, ideally in fintech or banking

The work

Serve as the first point of contact for customers impacted by risk actions
Manage inbound email inquiries related to account restrictions and updates
Collaborate with internal Risk teams to ensure smooth process handoffs
Stay up-to-date on process changes within Mercury’s Risk organization