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Mercury Technologies

6 days ago

Customer Support Specialist

Remote · San Francisco, CA, New York, NY, Portland, OR, or Remote within United States

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AI TL;DR

Join Mercury's Customer Support team to assist startups with their financial needs. You'll provide solutions and support while building relationships with users across various communication channels.

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Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Support Specialist at Mercury Technologies?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Mercury's Customer Support team to assist startups with their financial needs. You'll provide solutions and support while building relationships with users across various communication channels.

Details

  • Remote within the United States
  • $43,300—$58,400 USD based on location
  • 2+ years of experience in Customer Experience / Customer Support
  • Fixed schedule: Monday - Friday from 11:00am PT to 8:00pm PT

The work

  • Answer user questions over chat, email, and phone
  • Handle user account requests and teach customers how to use the product
  • Identify systemic flaws that lead to user problems
  • Communicate users' needs to partner banks and improve their products