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Mercury Technologies

7 days ago

Customer Support Specialist - Risk

Remote · San Francisco, CA, New York, NY, Portland, OR, or Remote within United States San Francisco, CA, New York, NY, Portland, OR, or Remote within United States

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AI TL;DR

You will manage customer interactions related to risk and compliance at Mercury. This role focuses on providing clear support while collaborating with various internal Risk teams.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Customer Support Specialist - Risk at Mercury Technologies?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage customer interactions related to risk and compliance at Mercury. This role focuses on providing clear support while collaborating with various internal Risk teams.

Details

  • Remote within the United States
  • $53,100—$71,600 USD based on location
  • 2+ years of experience in customer operations, ideally in fintech or banking

The work

  • Serve as the first point of contact for customers impacted by risk actions
  • Manage inbound email inquiries related to account restrictions and updates
  • Collaborate with internal Risk teams to ensure smooth process handoffs
  • Stay up-to-date on process changes within Mercury’s Risk organization