Customer Experience Manager

Onsite Hybrid

customer renewals

greenhouse

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Job description

You will manage the customer journey from onboarding to renewals at Cloudflare. This role involves building relationships and optimizing customer success using data analysis and AI tools.

Details

Hybrid, Austin, US
Minimum of 3 years in Customer Success/Account Management
2+ years in cloud security or performance industries preferred
Bachelor's degree or other professional qualifications

The work

Manage customer engagement across the entire lifecycle from onboarding to renewal
Act as a trusted advisor and commercial owner of customer accounts
Collaborate with Sales to maintain accurate forecasts and lead business reviews
Analyze data to identify selling opportunities and drive customer success