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Socket.dev

4 days ago

Head of Customer Success

Remote · United States United States

figmaswift full time

speedrun

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AI TL;DR

You will lead the Customer Success teams at Socket to enhance customer experiences and drive retention. This role involves building strong leadership and scalable programs to support customer engagement and growth.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Head of Customer Success at Socket.dev?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will lead the Customer Success teams at Socket to enhance customer experiences and drive retention. This role involves building strong leadership and scalable programs to support customer engagement and growth.

Details

  • Remote, United States
  • 12+ years of experience in Customer Success or related functions, including 5+ years in senior leadership
  • Skills: Figma, Swift

The work

  • Build and lead high-performing teams in Technical Account Management and Customer Success
  • Create a seamless customer journey from evaluation to ongoing engagement
  • Develop scalable programs to improve customer outcomes and retention
  • Collaborate with Sales to identify risks and expansion opportunities