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Agave

2 days ago

Technical Support Engineer

Remote · San Francisco, CA, US / Remote (US) United States

$100,000–$165,000 / year nodesqlfigma supportfull-timew22

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AI TL;DR

Join Agave as a Technical Support Engineer to help customers navigate our AI platform. You'll resolve issues, improve documentation, and collaborate with teams to enhance support processes.

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  1. What would you ship in the first month as Technical Support Engineer at Agave?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Agave as a Technical Support Engineer to help customers navigate our AI platform. You'll resolve issues, improve documentation, and collaborate with teams to enhance support processes.

Details

  • San Francisco, CA, US / Remote (US)
  • $100,000–$165,000 USD per year
  • 2-8 years of experience
  • 2+ years in a customer-facing role

The work

  • Triage and resolve customer issues
  • Improve customer-facing resources like documentation
  • Collaborate with product and engineering teams to identify patterns
  • Drive process improvements and strategic projects