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Linear

13 hours ago

Product Support Specialist, APAC

Remote · Australia Australia

javascriptsql gtmfulltime

ashby

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AI TL;DR

You will support customers and enhance their experience with our product while working remotely from Australia. Your role involves troubleshooting, documenting issues, and collaborating with the engineering team.

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Clear role · 80/100 against the market band on this page.

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  1. What would you ship in the first month as Product Support Specialist, APAC at Linear?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will support customers and enhance their experience with our product while working remotely from Australia. Your role involves troubleshooting, documenting issues, and collaborating with the engineering team.

Details

  • Remote, based in Australia or Singapore
  • Competitive salary and equity
  • Experience with SQL and Javascript preferred

The work

  • Support customers in onboarding and troubleshooting
  • Investigate and resolve customer issues via various channels
  • Document and reproduce bugs with the engineering team
  • Surface customer feedback trends to inform product decisions