Senior Developer - Escalation Management

Onsite Melbourne, Victoria, Australia

pythonjavascriptsqlawsdocker customer experience australia

greenhouse

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Job description

Join a team focused on enhancing customer experience through software engineering in Melbourne. You'll tackle complex product issues and lead technical support efforts.

Details

Melbourne, hybrid working: 2 days in office, 3 days WFH
Competitive salary + company stock (RSUs)
4+ years of professional software engineering experience
Skills: Python, PHP, JavaScript, SQL, AWS, Docker

The work

Design, code, test, and debug complex software as part of the Sirens team
Provide Level 3 technical support for product issues and root-cause analysis
Coach Customer Experience Specialists to enhance their technical skills
Develop automations and tools to improve issue resolution efficiency