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Socket.dev

7 days ago

Technical Support Engineer, APAC

Remote · Australia Australia

pythonjavascriptfigmaswift full time

speedrun

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AI TL;DR

Join Socket as a Technical Support Engineer to assist developers and security teams in resolving technical issues. You'll create support resources and help shape the product roadmap based on customer feedback.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Technical Support Engineer, APAC at Socket.dev?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Socket as a Technical Support Engineer to assist developers and security teams in resolving technical issues. You'll create support resources and help shape the product roadmap based on customer feedback.

Details

  • Remote, based in Australia
  • 2+ years in technical support or support engineering
  • Skills: Python, JavaScript, Go, Figma, Swift
  • Work hours: 8am to 5pm AEST, Monday to Friday

The work

  • Manage inbound support tickets and meet SLA targets
  • Troubleshoot integration issues across various platforms
  • Create support resources like runbooks and troubleshooting guides
  • Identify patterns in support tickets and communicate with engineering teams