Senior Account Manager

Onsite Paris, Paris, France

customer success

greenhouse

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Job description

You will manage a portfolio of large accounts in Paris, ensuring their success and satisfaction. This role involves analyzing performance, identifying business opportunities, and collaborating with various teams to enhance merchant experiences.

Details

Paris, work from office
More than 5 years of relevant experience
Fluent in French and professional proficiency in English

The work

Manage, negotiate, and retain a portfolio of large accounts
Analyze merchants' performance to provide insights
Identify up-sell/cross-sell opportunities and develop strategic plans
Share insights and feedback from merchants with the Product & Engineering team