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formaaiinc

Jul 01

Implementation Analyst

Onsite · Toronto, Canada Toronto, Canada

pythonsql customer operations

greenhouse

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AI TL;DR

You will manage customer relationships and implement product features in Toronto. This role involves working closely with clients to optimize their sales performance management processes.

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  1. What would you ship in the first month as Implementation Analyst at formaaiinc?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will manage customer relationships and implement product features in Toronto. This role involves working closely with clients to optimize their sales performance management processes.

Details

  • Toronto, Canada, work from office
  • Salary range: $55K - $70K CAD
  • 0-2 years of relevant working experience
  • Skills: SQL, Python, Excel

The work

  • Own the day-to-day customer relationship with senior client stakeholders
  • Translate data inputs and business logic into system logic and architecture
  • Manage customer expectations regarding deliverables and project timelines
  • Develop expertise in Sales Performance Management processes and strategies