Analytics Lead, SCC

Onsite Toronto, Canada

pythonsql scc analytics

greenhouse

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Job description

You will analyze data to enhance customer support experiences at Lyft in Toronto. Collaborate with various teams to drive business decisions and improve service quality.

Details

Toronto, in-office at least 3 days a week
CAD $96,000 - CAD $120,000 salary
2+ years of experience in a data science or analytical role
Skills: SQL, Python

The work

Partner with cross-functional teams to achieve business goals
Develop frameworks for decision-making and prioritization
Define metrics and build dashboards to track support platform success
Design A/B tests to evaluate new product features