Socket.dev
7 days ago
Manager, Technical Account Teams (Europe)
Remote · United Kingdom United Kingdom
figmaswift
full time
speedrun
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Source: speedrun
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AI TL;DR
You will lead a team of Technical Account Managers in Europe, focusing on customer success and retention. Your role involves coaching, operationalizing post-sales systems, and ensuring customer satisfaction with our product.
AI match
Clear role · 80/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Manager, Technical Account Teams (Europe) at Socket.dev?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
Five questions are free. The rest are Pro. See Pro
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Job description
You will lead a team of Technical Account Managers in Europe, focusing on customer success and retention. Your role involves coaching, operationalizing post-sales systems, and ensuring customer satisfaction with our product.
Details
- Remote, based in Europe
- 4+ years managing post-sales teams
- 6+ years in pre or post-sales roles in B2B SaaS
- Skills: go, figma, swift
The work
- Lead, coach, and grow a team of Technical Account Managers
- Own adoption, customer health, and gross retention outcomes
- Influence and mature the post-sales operating system
- Be the senior escalation point for at-risk accounts