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Alteos GmbH

12 days ago

Customer Care & Claims Agent Netherlands (m/f/d)

Hybrid · Berlin

customer service

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AI TL;DR

You will be the first point of contact for customers and partners in the Netherlands, handling calls and emails. Your role involves managing claims and maintaining CRM systems to ensure smooth operations.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Customer Care & Claims Agent Netherlands (m/f/d) at Alteos GmbH?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will be the first point of contact for customers and partners in the Netherlands, handling calls and emails. Your role involves managing claims and maintaining CRM systems to ensure smooth operations.

Details

  • Berlin, work from office
  • Experience in customer service or service center, ideally in insurance
  • Fluent in Dutch and English, German is a bonus

The work

  • Handle customer inquiries via calls and emails
  • Manage new claims cases proactively
  • Maintain CRM and contract management systems
  • Collaborate with Operations to improve processes