Customer Care & Claims Agent Netherlands (m/f/d)

Onsite Berlin

arbeitnow

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Job description

You will be the first point of contact for customers and partners in the Netherlands, handling calls and emails. Your role involves managing claims and ensuring smooth communication and processes.

Details

Berlin, work from office
Experience in customer service or service center, ideally in the insurance industry
Fluent in Dutch and English, German is a plus

The work

Handle customer and partner inquiries via calls and emails
Manage new claims cases proactively
Maintain CRM and contract management systems
Collaborate with the Operations team to improve processes