Save application

Alteos GmbH

12 days ago

Customer Care & Claims Agent Niederlande (m/w/d)

Hybrid · Berlin

customer service

arbeitnow

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Source: arbeitnow

Never pay or share passwords or codes with an employer. How to spot a fake job

AI TL;DR

You will be the first point of contact for customers and partners in the Netherlands, handling inquiries via phone and email. Your role involves managing claims independently and ensuring excellent service levels.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Care & Claims Agent Niederlande (m/w/d) at Alteos GmbH?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

Similar roles

Job description

You will be the first point of contact for customers and partners in the Netherlands, handling inquiries via phone and email. Your role involves managing claims independently and ensuring excellent service levels.

Details

  • Berlin, work from office
  • Experience in customer service or service center, ideally in the insurance industry
  • Fluent in Dutch and English, German is a plus

The work

  • Handle customer and partner inquiries via phone and email
  • Independently manage new claims and monitor their progress
  • Maintain and utilize CRM (Hubspot) and contract management system
  • Collaborate with the operations team to improve processes