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Horizon3Ai

20 days ago

Customer Success Associate

Hybrid · Germany

customer

arbeitnow

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Source: arbeitnow

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AI TL;DR

Join Horizon3.ai as a Customer Success Associate to enhance the post-sales experience for mid-market customers in EMEA. You'll work closely with clients to ensure they maximize the value of the NodeZero platform.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Customer Success Associate at Horizon3Ai?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Horizon3.ai as a Customer Success Associate to enhance the post-sales experience for mid-market customers in EMEA. You'll work closely with clients to ensure they maximize the value of the NodeZero platform.

Details

  • Location: Germany, UK, France, Spain, or The Netherlands
  • 3+ years in Customer Success or Technical Account Management in a SaaS cybersecurity environment
  • Fluency in English required; French, Spanish, or German preferred

The work

  • Manage a portfolio of mid-market customers as their primary post-sales technical advisor
  • Deliver technical onboarding and enablement for the NodeZero platform
  • Identify customer needs and suggest solutions to enhance their cybersecurity posture
  • Collaborate with Sales and Renewals teams to drive retention and growth