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Mixpanel

23 days ago

Customer Value Architect III

Remote · Anywhere in the World Anywhere in the World

full-stack programming

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AI TL;DR

You will connect customer investments in Mixpanel to measurable outcomes while managing a defined portfolio of accounts. This role involves building relationships and driving product adoption to ensure customer success.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Value Architect III at Mixpanel?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will connect customer investments in Mixpanel to measurable outcomes while managing a defined portfolio of accounts. This role involves building relationships and driving product adoption to ensure customer success.

Details

  • Remote, anywhere in the world
  • 4 - 6 years of experience in customer success or related field
  • Skills in full-stack programming and AI tooling

The work

  • Own the value plan for each account, linking business problems to measurable outcomes
  • Build relationships with stakeholders to align Mixpanel's capabilities with customer needs
  • Run discovery on customer priorities and create adoption plans
  • Monitor usage and lead business reviews to enhance adoption and address risks