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Mixpanel

23 days ago

Customer Value Architect III

Remote · Anywhere in the World Anywhere in the World

$125,500–$169,500 / year full-stack programming

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AI TL;DR

You will connect customer investments in Mixpanel to measurable outcomes while managing a defined portfolio of accounts. This role involves building relationships and driving product usage to ensure customer success.

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Interview prep for this job

  1. What would you ship in the first month as Customer Value Architect III at Mixpanel?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will connect customer investments in Mixpanel to measurable outcomes while managing a defined portfolio of accounts. This role involves building relationships and driving product usage to ensure customer success.

Details

  • Remote work from anywhere in the world
  • $125,500–$169,500 USD per year
  • 4–6 years of experience in customer success or consulting

The work

  • Own the value plan for each account, linking customer needs to measurable outcomes
  • Build relationships with business and technical stakeholders
  • Run discovery on customer priorities and create adoption plans
  • Lead enablement sessions on dashboard design and retention modeling