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Metriport

2 days ago

Technical Account Manager

Onsite · San Francisco, CA, US United States

$160,000–$190,000 / year amazon web services (aws)node.jsreacttypescript supportfull-times22

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AI TL;DR

You will manage technical relationships with customers to ensure they maximize the value of Metriport's platform. This role combines technical expertise with customer success to drive growth and retention.

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  1. What would you ship in the first month as Technical Account Manager at Metriport?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage technical relationships with customers to ensure they maximize the value of Metriport's platform. This role combines technical expertise with customer success to drive growth and retention.

Details

  • San Francisco, CA, US, in-office
  • $160,000–$190,000 USD per year
  • 7+ years in a customer-facing technical role
  • Experience with AWS, Node.js, React, TypeScript

The work

  • Own customer health and retention metrics
  • Identify and unlock expansion opportunities
  • Monitor customer usage to drive value
  • Build customer engagement efforts