abacus
2 days ago
Engineer, Enterprise Service Desk
Remote · Kent, England, United Kingdom Kent, England, United Kingdom
awsazure
enterprise service desk-financial services
greenhouse
Match & cover letter
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AI TL;DR
You will support and maintain a multi-tenant hosted infrastructure while resolving complex technical issues. This role involves collaboration with support teams and requires periodic out-of-hours support.
AI match
Clear role · 80/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Engineer, Enterprise Service Desk at abacus?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will support and maintain a multi-tenant hosted infrastructure while resolving complex technical issues. This role involves collaboration with support teams and requires periodic out-of-hours support.
Details
- Kent, England, United Kingdom, remote work available
- 3-5 years of experience in a senior service desk role
- Skills required: AWS, Azure
The work
- Respond to escalated issues from support teams
- Manage multi-tenant hosted Citrix and Exchange platforms
- Provide off-hours support on a rotating schedule
- Coordinate with vendors to resolve client escalated issues