You will serve as a senior technical authority for high-visibility clients in Edinburgh and Kent. Your role involves resolving complex incidents and driving operational improvements.
Details
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Edinburgh, Scotland, United Kingdom; Kent, England, United Kingdom, work from office
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3-5 years of experience in tier 3 support
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Skills: AWS, Azure, Windows domain administration, Microsoft 365
The work
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Act as the senior escalation point for Tier 1 and Tier 2 Service Desk administrators
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Lead incident bridges during major outages for assigned clients
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Perform root cause analysis and implement preventative remediation
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Build trusted relationships with client stakeholders
