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GeneralMind

14 days ago

Senior Technical Customer Success Manager (all genders)

Onsite · Berlin Berlin

customer service

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AI TL;DR

You will manage customer relationships from the initial pitch through integration and expansion in Berlin. This role involves working closely with executives and teams in large enterprises to drive success using AI tools.

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  1. What would you ship in the first month as Senior Technical Customer Success Manager (all genders) at GeneralMind?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will manage customer relationships from the initial pitch through integration and expansion in Berlin. This role involves working closely with executives and teams in large enterprises to drive success using AI tools.

Details

  • Berlin, work from office
  • 3-8 years of professional experience
  • Excellent communication skills in German and English

The work

  • Take ownership of customer relationships from pitch to expansion
  • Build relationships with C-level executives in large enterprises
  • Lead customers through product Go-Lives and maintain ongoing relationships
  • Collaborate with product engineers to inform strategy and messaging