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OpenRouter

2 days ago

Enterprise Support Engineer (West Coast)

Remote · Remote (US) Remote (US)

pythontypescriptnodesqljavagcp full time

speedrun

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AI TL;DR

You will provide technical support for enterprise customers during West Coast business hours. Your role involves troubleshooting and resolving issues related to AI applications and infrastructure.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Enterprise Support Engineer (West Coast) at OpenRouter?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide technical support for enterprise customers during West Coast business hours. Your role involves troubleshooting and resolving issues related to AI applications and infrastructure.

Details

  • Remote (US)
  • 3–5+ years of experience in a B2B SaaS or API-first environment
  • Skills: Python, TypeScript, Node.js, SQL, Java, GCP

The work

  • Own technical resolution for enterprise inquiries and incidents
  • Analyze logs and API usage patterns to identify error sources
  • Create minimal reproduction scripts to confirm defects
  • Provide updates during service disruptions to stakeholders