OpenRouter
2 days ago
Scaled Support Specialist
Remote · Remote (US) Remote (US)
pythontypescript
full time
speedrun
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AI TL;DR
You will provide technical support for developers using OpenRouter's API, solving complex issues and enhancing user experience. This role requires strong troubleshooting skills and effective communication with engineers.
AI match
Clear role · 80/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Scaled Support Specialist at OpenRouter?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will provide technical support for developers using OpenRouter's API, solving complex issues and enhancing user experience. This role requires strong troubleshooting skills and effective communication with engineers.
Details
- Remote (US)
- 4+ years in technical support or developer support
- Proficiency in Python or TypeScript
The work
- Diagnose and resolve complex technical issues across OpenRouter's API
- Respond to developer inquiries with clarity and technical precision
- Identify patterns in support requests and advocate for improvements
- Stay current with the rapidly evolving LLM ecosystem