Customer Support Manager - Risk

Remote Remote · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

support

greenhouse

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Job description

You will manage a customer support team focused on risk-related issues while collaborating with various internal teams. This role involves improving support processes and expanding programs to enhance customer experience.

Details

Remote within Canada or United States
$103,900—$129,800 USD based on location and experience
3+ years of experience leading customer support or risk user-facing teams

The work

Hire, mentor, and manage a customer support team
Scope and manage the Risk Support BPO partnership
Grow and scale proactive outreach and VIP support programs
Collaborate with cross-functional teams to resolve complex issues