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Mercury Technologies

7 days ago

Customer Support Manager - Risk

Remote · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

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AI TL;DR

You will manage a customer support team focused on risk-related issues while collaborating with various departments. This role involves improving customer experience and operational efficiency in a fast-paced environment.

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Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Support Manager - Risk at Mercury Technologies?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage a customer support team focused on risk-related issues while collaborating with various departments. This role involves improving customer experience and operational efficiency in a fast-paced environment.

Details

  • Remote within Canada or United States
  • $103,900—$144,200 USD based on location and experience
  • 3+ years of experience leading customer support or risk user-facing teams

The work

  • Hire, mentor, and manage a customer support team
  • Scope and manage the Risk Support BPO partnership
  • Grow and scale proactive outreach and VIP support programs
  • Collaborate with cross-functional teams to resolve complex issues