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Retorio GmbH

2 hours ago

Customer Success Manager (m/w/d)

Remote · Munich Munich

customer service

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AI TL;DR

You will manage customer relationships and ensure the success of Retorio's platform in sales and service teams. Your role focuses on retention, onboarding, and identifying growth opportunities.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Customer Success Manager (m/w/d) at Retorio GmbH?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage customer relationships and ensure the success of Retorio's platform in sales and service teams. Your role focuses on retention, onboarding, and identifying growth opportunities.

Details

  • Munich, remote work available
  • Full-time position
  • 2 to 3 years of experience in Customer Success Management, ideally in B2B SaaS
  • Very good German and English skills

The work

  • Manage a portfolio of existing customers with a focus on retention
  • Plan and secure contract renewals with clients
  • Onboard new customers and set up the platform
  • Identify upsell and expansion opportunities with the sales team