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fleetster

13 days ago

Junior Customer Success Manager (m/w/d) | München

Hybrid · Munich

customer service

arbeitnow

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Source: arbeitnow

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AI TL;DR

You will start in operational customer support to understand our SaaS solution and processes. Over time, you will transition to managing your own B2B customers.

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Solid listing · 60/100 against the market band on this page.

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  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will start in operational customer support to understand our SaaS solution and processes. Over time, you will transition to managing your own B2B customers.

Details

  • Munich, work from office
  • First experience in support or customer-oriented role
  • Strong communication skills in German and English

The work

  • Handle customer inquiries in 1st and 2nd level support
  • Become a product expert for our cloud software
  • Gradually take on responsibility for existing customers
  • Support onboarding and training