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Figma

1 day ago

Community Support Specialist (Bengaluru, India)

Onsite · Bengaluru, India Bengaluru, India

figma customer operations and support

greenhouse

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AI TL;DR

Join Figma's Customer Operations & Support Team in Bengaluru to enhance community experiences. You'll provide technical support and engage with users across various platforms.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Community Support Specialist (Bengaluru, India) at Figma?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Figma's Customer Operations & Support Team in Bengaluru to enhance community experiences. You'll provide technical support and engage with users across various platforms.

Details

  • Bengaluru, work from office
  • 2+ years in support or community roles for a technical SaaS product
  • Familiarity with design processes and tools

The work

  • Monitor community and social platforms, handling escalations and support issues
  • Provide technical support for Figma users on community and social platforms
  • Help moderate and organize the community forum
  • Identify trends and areas for improvement in community support initiatives