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covariance

22 hours ago

Director of Customer Success

Hybrid · New York New York

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greenhouse

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AI TL;DR

Join Covariance as a Director of Customer Success, working closely with major brands to enhance their marketing strategies. You'll leverage AI-powered insights to drive customer growth and renewals in New York City.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Director of Customer Success at covariance?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Covariance as a Director of Customer Success, working closely with major brands to enhance their marketing strategies. You'll leverage AI-powered insights to drive customer growth and renewals in New York City.

Details

  • New York, in-office role
  • $150,000 - $200,000 base + bonus + equity compensation
  • 8+ years of experience in customer success or account management

The work

  • Define success plans with customers to ensure value and growth
  • Lead business reviews with customer executives to showcase value
  • Build relationships as a trusted advisor across customer teams
  • Own account renewals and identify opportunities for expansion